At Elum Care, we are dedicated to protecting the privacy of our residents, their families, and visitors to our website. This privacy policy explains how we collect, use, store, and safeguard personal information in line with the General Data Protection Regulation (GDPR) and the standards set by the Care Quality Commission (CQC).

We may collect personal data such as names, addresses, contact details, health information, and family or emergency contact information. We also gather information about your usage of our website, such as IP addresses and browsing history. This data helps us deliver personalized care, meet our legal obligations, and ensure the well-being of our residents and staff. It is also used to improve the functionality of our website and communicate important updates with families.

The legal basis for processing this information includes obtaining consent where necessary, fulfilling contractual obligations, and meeting legal and regulatory requirements. In situations where a resident’s health or safety is at risk, we may process data to protect their vital interests. All personal information is securely stored, and we take necessary precautions to prevent unauthorized access, in accordance with GDPR and CQC guidelines.

We may share personal data with healthcare professionals involved in a resident’s care, as well as regulatory bodies like the CQC, when required by law. Additionally, trusted service providers may access data as part of their role in delivering our services. We do not share personal information with unauthorized third parties and always ensure data is handled with care and confidentiality.

As an individual, you have the right to access the personal data we hold about you, correct any inaccuracies, request its deletion in certain circumstances, and restrict or object to its processing. To exercise any of these rights, please contact us through the appropriate channels.

We retain personal data for as long as it is necessary to fulfill the purposes for which it was collected, or as required by law. This ensures we meet both GDPR requirements and the CQC’s guidelines on record-keeping and care documentation.

Our website uses cookies to enhance user experience by storing small pieces of information on your device. These cookies help us track site usage and improve functionality. You can manage cookie preferences through your browser settings.

From time to time, we may update this privacy policy to reflect changes in the law or our services. We encourage you to review the policy periodically to stay informed about how we protect your data.

By adhering to these practices, we demonstrate our commitment to maintaining the privacy, safety, and dignity of all individuals in our care, in line with CQC expectations.